1. Customer and business support
For marketplace enquiries, seller or buyer account questions, product listing support, payment questions, transport bookings, refund requests or policy questions, contact Kushmahen Agro Tech using the channels below.
2. What to include in your message
Providing the right reference helps us review your request faster.
- For marketplace support: listing ID, commodity and seller/buyer account ID if available.
- For transport support: booking reference, pickup city, destination city and vehicle/load details.
- For payment support: transaction reference, amount, date and payment status.
- For refund support: payment/booking reference and reason for cancellation/refund.
- For account support: registered mobile number or email, but never share OTP, UPI PIN, card PIN, CVV or banking password.
3. Response and escalation
Support requests are reviewed on business days. Response time may vary depending on whether the matter requires payment reconciliation, transporter confirmation, seller/buyer verification, document review or another third-party check.
For an unresolved request, reply to the same email thread with the word Escalation in the subject and include the earlier reference.
4. Grievance support
If your concern relates to privacy, payment, refund, platform misuse, seller/buyer conduct or an unresolved service issue, email hello@kushmahenagrotech.in with the subject line "Grievance" and provide the relevant supporting information.
5. Policy help
Before making a payment or confirming transport, please review the policies relevant to your transaction.